Supplenomics.com is committed to customer satisfaction, and we understand that there may be instances where you need to return a product. This Return Policy outlines the guidelines and procedures for returning items purchased from our website.
Return Period Our return policy allows for returns within 15 days from the date of delivery. To be eligible for a return, the item must be unused, unopened, and in the same condition as it was delivered.
Return Eligibility To initiate a return, please contact our customer service team within the 15-day return period. You can reach us at support@supplenomics.com. Returns will only be accepted for products that are in brand new condition, with all original packaging, labels, and tags intact.
Return Process To facilitate a smooth return process, please follow these steps:
- Contact our customer service team to initiate the return process.
- Provide the order number, details of the item(s) being returned, and the reason for the return.
- Await further instructions from our customer service team.
Upon approval, you will receive instructions on how to return the item(s).
Return Shipping Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping service to ensure the safe return of the item(s). Supplenomics.com is not responsible for lost or damaged returns during transit.
Inspection and Refund Once we receive the returned item(s), our team will inspect the product to ensure it meets the return eligibility criteria. If the return is approved, a refund will be processed to the original payment method used for the purchase.
Non-Returnable Items Certain items are non-returnable, including but not limited to:
- Opened or used products.
- Products without original packaging.
- Perishable goods.
Damaged or Defective Items If you receive a damaged or defective item, please contact our customer service team immediately for assistance. We may request photos or additional information to assess the nature of the damage or defect.
Policy Updates This return policy is subject to change without prior notice. Customers are encouraged to review the return policy periodically for any updates.
By making a purchase on Supplenomics.com, you agree to comply with the terms and conditions outlined in this Return Policy. If you have any questions or concerns, please contact our customer service team for assistance.